We accept Cash, Credit Cards, Check, Wire Transfers deposit into our account with the following policies:

1st Time Customer:

lf you are a first time customer, order must be prepaid for the first order. Cash, Wire Transfers. or direct deposit are acceptable forms of prepayment. For checks we will require that the amount to be cleared from the account before releasing merchandise.
(Note: Prepayment is required for all new accounts. Your first 5 orders must be paid in Cash, Certified bank checks, or wire transfer.

Cash orWire Transfer:

Please fax a copy of the Bank Receipt to (909) 201-7222

Credit Card:

3% Admin. Fee will be charge to total invoice Please call customer services for credit card authorization form. Fill out the credit card form then fax us a photo copy of front & back of your credit card and picture lD with the card bearer's name and the number show clearly.

Check:

Please allow 3 to 4 business days for company checks to be clear before release of order.
NO all accounts allow to use this payment method, please call for more details.
(Note: if we received 2 or more NSF checks, your accont will be placed on Cash only basis!)

Bank lnfo:

Bank of America
1 1 159 Sierra Ave.
Fontana, CA92337
Tel: (909) 350-3469
Account #: 325039771 658
Routing #: 121000358
Swift #: BOFAUS3N

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NEW ACCOUNTS:

* Prepayment is required for all new accounts. Please allow ten (10) business days for company checks to clear before shipment.
* Your first four (4) orders must be paid in cash, certified bank check, cashier’s check, money order or wire transfer. Thereafter, company checks may be accepted upon approval of credit and verification of creditworthiness. Your company name and address must appear on your check and match your account with us. Temporary, personal and postdated checks are not acceptable. We will charge a fee of $30.00 for each returned check and will no longer accept checks after a second returned check.

INSPECTION PERIOD AND ACCEPTANCE:

* Claims for any defects or omissions in shipments must be made in writing within 72 hours of your receipt of the goods. Failure to give us a written notice within 72 hours after receipt shall constitute an irrevocable acceptance of the goods delivered. Any installment shipment of goods that you retain for a period of 72 hours shall constitute an irrevocable acceptance of the goods contained in the installment.
* If you elect to reject any of the goods, you agree to notify us of such rejection in writing within 72 hours of your receipt of the goods, and agree to reship the goods to us in its original condition at your expense within 96 hours after such rejection, otherwise your acceptance of the goods shall be irrevocable and conclusively presumed.
* A restocking fee will be applied to good(s) rejected/returned for credit. $25 minimum charge or 20%, whichever is greater, excluding shipping fee.
* Pictures are required to claim damage/defective merchandise with a copy of the invoice.
* We reserve the right to examine and inspect all returns and exchanges before deciding whether to issue credit to your account.
* We reserve the right to either repair or replace (at our option) the defective or damaged good(s) returned.
* Please note that unauthorized returns will not be accepted.
* All returned shipments must be freight prepaid. Any claims for merchandise damaged in transit must be made through the freight carrier.
* All defective goods that are returned to us must be packed in original boxes with original packaging materials without any writing on the box.
* Goods that have been assembled will not be accepted for return, refund, credit or exchange. We will not accept any exchange or return on any used, previously displayed or assembled merchandise.
* We cannot issue cash refunds. Subject to these terms and conditions, we will give credit or exchange only for defective goods or omissions.
* We will not accept or honor charge-backs, debits, returns, offsets, deductions, or claims without our express written consent. We ask that you exercise common business courtesy and notify us of any issues so that we have the opportunity to address your concerns and amicably reach a solution.
* If you are an end user who has purchased our furniture through a store/dealer, please go to your store/dealer for service. The Best Quality Furniture inc, Inc. is a wholesaler and does not deal with end users directly.

FREIGHT:

* To reduce and prevent pick-up traffic, all freight companies are required to make an appointment 24 hours prior to arriving at our warehouse.
* All shipments are FOB our warehouse, shipped freight collect.
* Oversized items, and items with glass or mirror(s) cannot be shipped via United Parcel Service (UPS).

GENERAL TERMS:

* All items, prices and hours of operation are subject to change without notice. When in doubt, please ask for a copy of our current terms and conditions.
* Your purchase order will be considered an offer to purchase goods identified therein. Any acceptance by us is made expressly conditioned upon your assent to these Terms, Conditions and Policies, inclusive of terms that are different from, in addition to, or vary the terms contained in your purchase order or request for quotation, if any. Any terms and conditions contained in your purchase order or request for quotation that are different from, in addition to, or vary these Terms, Conditions and Policies shall not be binding upon us and we hereby object thereto.
* Price quotations that we issue shall be valid for thirty (30) calendar days from the date of the quotation. Unless otherwise expressly agreed by us in writing, crating charges are not included in quotations issued by us and such charges will be quoted separately upon presentation of your shipping requirements.
* Unless otherwise expressly agreed in writing, you must remove any goods held by us, for your benefit, from our warehouse within three (3) business days from the date that you are notified that such goods are ready for pick-up. If you fail to do so, such goods shall be considered abandoned and we may thereafter dispose of such goods in any manner that we deem necessary or proper without any reimbursement or liability. In such event, you will not be relieved of your liability to us.
* All applicable federal, state and local sales, use, or excise taxes are your responsibility and shall be in addition to the price or prices reflected in our quotations and invoices, unless otherwise expressly provided in writing. We have the right and the option to invoice separately and at a later time any such taxes may be imposed. Applicable tax exemption certificates must accompany any order, unless we already have a valid exemption certificate on file for you.
* DUE TO THE HIGHLY COMPETITIVE PRICES WE OFFER, YOUR SOLE RIGHT TO DAMAGES SHALL BE LIMITED TO THE DIFFERENCE BETWEEN THE CONTRACT PRICE AND THE MARKET PRICE, AND YOU SHALL HAVE NO RIGHT TO CONTINGENT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
* We will not be liable for any loss, damages, detention, delay or failure to perform in whole or in part, resulting from any cause, contingency, or circumstance not subject to our control that prevents or hinders the manufacture or delivery of the goods.
* The rights and obligations of the parties shall be governed by the law of California, excluding its conflict of laws rules. Any actions arising out of transactions between us shall be heard and resolved in the courts in Los Angeles County, California. The United Nations Convention on Agreements for the International Sale of Goods shall not apply to transactions between us.

DIRECT IMPORT PROGRAM:

* A direct import program is available. Please contact with us for additional information and a quotation.

WAREHOUSE AND SHOWROOM HOURS:

* Warehouse open from 8:00 AM - 4:30 PM Monday through Friday. Strictly no more pick-ups after 4:00PM.
* Showroom open from 8:00 AM - 4:30 PM Monday through Friday
NOTE: All measurements, weights and colors are approximates only.
We offer highly competitive prices, great quality, and fast service.
Once again, we would like to thank our loyal customers for their continued patronage and ongoing business. We are glad to be of service.

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Any claim for defective merchandise

Any claim for defective merchandise must be packed in Best Quality original boxes and without writing on the box.

Claims for defects or missing parts

Claims for defects or missing parts must be made within 24hrs of the day after purchase After 30 days there is no service. NO EXCEPTION.

Pictures are required to claim any exchange or return

Pictures are required to claim merchandise defective. Please email or mail in to Best Quality RMA department. We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.

Re-stocking fee

There will be a 10% re-stocking fee for all returned items. (Call for details)

Any claims for merchandise damaged in transit

Any claims for merchandise damaged in transit must be made through the carrier. Before signing freight bill, please inspect all boxes for damages. (Make sure the carrier signs freight bill for any damages).

Out of state or non-walk in customers

Out of state or non-walk in customers for damage claims must fax in a copy of the invoice with detailed information about the parts order.

All returned shipments

All returned shipments must be freight prepaid and include an RMA number and a copy of the original invoice.

No cash refunds

No cash refunds. Exchange and credit only.

The original invoice must be presented

The original invoice must be presented for all damage claims. applicable for any damage claim. Your account may be closed without further notice.

The RMA policy for Wholesaler only.

The RMA policy for Wholesaler only. We reserve the right to refuse service to anyone. The misinformation will not applicable for any damage claim, and your account may be closed without any further notice. Please send your request to furniture@bestqualityfamily.com.

General Questions How do you ship?

We allow will calls, ship LTL, full trailer loads, or by direct containers from overseas, depending on the customer's needs.

Are prices different at each distribution center?

Yes, there is shipping costs that affect price as well as operation cost. However, since each distribution center has special shipping rates due to their volume, buying from a DC near you may well prove to be far more cost effective.

How are our products packaged?

All of our products are packaged in several layers to protect the items inside. We use corrugated cardboard boxes as packing. All are designed to have no moving or shifting areas to minimize damage.

Do you have free shipping?

No, under normal circumstances, the shipping costs are the customer's responsibility.

How do I open an account?

You can apply Online, or You can click Here to fill the form, and follow the instructions to open an account. Then email it to furniture@bestqualityfamily.com for confirmation.

What is the warranty on your products?

www.bestqualityfurn.com

What is your return/refund/exchange policy?

All issues pertaining to returns, or exchanges can be found Here. We offer in house credit for returned items, there are no refunds.

I just got my pallet shipment and the boxes seem a bit damaged, what should I do?

Do not allow the driver to leave. Prior to signing for the merchandise, note all damage that you can see on the pallet, (ie: tears in the box, punctures in the box, boxes with crushed corners) and write all visible damages directly on the bill of lading that you need to sign to accept the merchandise. Failure to do so may affect your ability to claim shipping damage due to rough or careless handling by the shipping company.

You must go through millions of boxes of product in a year, how do you know the merchandise is not damaged or defective?

We have a China office that facilitates quality inspections at every step of the production of merchandise from raw material to finished packing. We also have years of experience in dealing with our factories and have weeded out inconsistencies and defects. Rest assured, Our products are price competitive, but not at the expense of quality. Direct Import Direct import program is available. Please contact our Direct Import Department.

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